Help and support

Get help for your O2 Smart Home

General help

If you’ve already got O2 Smart Home, you can sign in to manage your account. This is where you’ll find all your billing and account information. This will be separate to your mobile account, if you also have a phone contract with us.

To change the master email address on your account, or for any other account queries, give us a call on 0344 499 0202.

If you want to talk to us about O2 Smart Home, give us a call on 0344 499 0202 (Mon-Fri/ 9am-6pm*). For O2 mobile customers, calls to this number are included in your bundle. Calls from abroad will be charged at a standard UK rate. Call charges from other networks may apply.

*Bank Holiday opening times may vary.

Yes, every hub includes a SIM so it can connect to the mobile network as well as the home broadband. If the home broadband stops working, the mobile data connection will take over and keep things running. Your cameras will still record but live camera streaming won't be available on the app.

This also means text notifications can be sent straight from the hub to each phone handset tied to the account, and the cost of this connection is included in the monthly cost for O2 Smart Home.

No, engineer visits to repair or replace faulty equipment are free under your 24 month warranty.


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